Help & Info

Delivery Charges

Currenlty, we are devlivering our products only in Twin cities of Rawalpindi & Islamabad weight-based shipping rates. Large furniture is handled with care by our delivery team.

Weight Slab	Charges	Delivery Time
0 – 5 kg	Rs. 500	2-4 Business Days
6 – 15 kg	Rs. 1,500	7-14 Business Days
16 – 20 kg	Rs. 2,000	7-14 Business Days
21 – 50 kg	Rs. 2,500	7-14 Business Days
51 – 100 kg	Rs. 3,000	7-14 Business Days
101 – 150 kg	Rs. 3,000	7-14 Business Days
151+ kg	Custom Quote	15-21 Business Days
Orders above Rs 200,000	Free Delivery	15-21 Business Days

Note:

Delivery dates are submitted without liability for delay however occasioned.
Our delivery team will call you to provide exact delivery timelines for urgent deliveries.

Returns & Exchanges

Contact us within 7 daysEmail randa.aari@gmail.com or call us at +92 334 5080870 with your order number and reason for return. Attach photos of any damage.

Get a return authorisation (RA) numberOur team will review your request within 1–2 business days and issue an RA number if approved.

Schedule pickupWe arrange a pickup at your convenience. Keep the item in original packaging. Do not ship without an RA number — returns will be refused.

Refund or exchange processedOnce we receive and inspect the item, your refund is processed within 5–7 business days to the original payment method, or we ship the exchange.

FAQ

Which locations do you ship to?

We are currently shipping only to Rawalpindi & Islamabad. We may consider shipping.

What is the estimated delivery time of an online order?

Once online orders are processed and payment is received, items are shipped on the basis of availability:

Ready-to-sip items: upto 14 business days

Pre-order items: 20-30 working days

Can I exchange my one item for another?

Yes, if an item does not show any signs of use and is in its original packing, you may opt to exchange the product by contacting us on whatsapp.

How do I track my online order(s)?

If you ever need to know the status of your deliveries, simply contact us on our WhatsApp Delivery Service Number:+92 334 5080870 from Monday – Saturday, between 10am and 7pm.

Which payment methods do you accept?

Online Bank Transfer

Account Title: Universal Retails (Private) Limited
Account Number: 0103-0105438800
IBAN: PK34MEZN0001030105438800
BANK: MEEZAN BANK
BRANCH CODE: 0103

Kindly share your deposit slip along with your order number with us for order confirmation on whatsapp/email.

Online Bank Transfer
Account Title: Universal Retails (Private) Limited
Account Number: 0103-0105438800
IBAN: PK34MEZN0001030105438800
BANK: MEEZAN BANK
BRANCH CODE: 0103
Kindly share your deposit slip along with your order number with us for order confirmation on whatsapp/email.
Cash on Delivery Payment (COD)- with 50% advance payment for items > Rs.20,000.

Returns & Exchanges

What if I want to assemble my item(s) myself or by my carpenter?

We encourage you to have item(s) assembled by our team of trained professionals. Please note that if your item is damaged during assembly by any other party/individual other than our team, we will not be responsible/liable for repairing the item.

What if I change my mind or do not like my item. Can I return it?

Unless the product is defective, damaged or different from what you ordered, once your item has been delivered, we do not offer any refunds or exchanges. IF item is not shipped, we may allow you to initiate cancellation process for your order.

What if I’m not at the location when my items are delivered?

Prior to delivery, our team will get in touch with you to confirm your preferred delivery date/time and location. We request you to be available at the specified location at the agreed time to ensure smooth delivery.